Refund and Returns Policy - Robin's Nest Monogramming & Personalized Gifts

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PLEASE NOTE:

Monogrammed and personalized items cannot be returned.
In addition, once an order for a monogrammed or personalized item has been placed,
it cannot be canceled.

Non-returnable items include:

Gift cards
Personalized Products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping & returns

To return your product, you should mail your product to: 1618 Hughes Road, Madison, AL 35758.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damage in Shipping – We pack our orders carefully and all items are in perfect condition when they leave our facility. It is rare that there is damage during shipping, however, if an item is damaged during shipping, a claim must be made with the freight carrier. If need be, we will assist you in this claim. Please notify both us and the freight carrier within 24 hours of receipt. Keep all packaging in the event the carrier wishes to inspect the shipment.

Freight Surcharges & your Address – We do not allow for re-routing of our shipments. Freight carrier charges for re-routing are hefty. If you request a re-route from the freight carrier your credit card will be billed depending on the charge imposed by the carrier. It is important that you give us a suite #, Apartment # or any important info concerning your address. UPS will charge the re-routing fee if these items are missing from your address and in turn you will be charged.

For your protection, we prefer to only ship to your credit card billing address as listed by your credit card issuing bank. We do, however, realize that there are times when it is necessary to ship to your office or a gift recipient. If you request shipping to an address other than your billing address, your name and billing info will be checked with your credit card issuing bank. If your address info matches, then you are liable for the order and may not claim it to be fraudulent. We may attempt to contact you to insure that the shipping information is correct. This is done to protect against fraudulent credit card activity.

Errors

Personalized items cannot be returned unless there is a malfunction of parts or a spelling error on our part. For most items we will send a sample graphic via e-mail for your approval, however, resolution and color display varies on all monitors and you must realize the colors you see may not be the colors we see and certainly not be the colors printed. This is not to say that the colors will be wrong, just that shades may differ slightly. Please check any sample sent for design and spelling to insure correctness. If you approve an item with spelling errors, we cannot be responsible. We do understand that errors happen and try to be as fair as possible, so if you’ve made an error and need to re-order the product with the correct personalization, we will offer you a 10 – 15% discount depending on the product.

If there is an error on our part, you must notify us by e-mail within 72 hours of receiving your order and we will give you a Return Merchandise Authorization (RMA) number for return. No items are accepted for return without authorization by our office. If you send something back without an accurate RMA # or if your name is not clearly stated on the outside of the box, it will be refused at the post office. Items authorized for return should be shipped back with all its original packaging and insured. At the time of authorization, we will notify you which carrier to use to return the item. The return carrier is at our discretion unless you are paying for return freight. You order will be re-made and re-shipped as quickly as possible. No Refunds will be given.