Shipping and Returns
Orders are shipped M-F, via UPS or the US Postal Service.
Damage in Shipping - We pack our orders carefully and all items are in perfect condition when they leave our facility. It is rare that there is damage during shipping, however, if an item is damaged during shipping, a claim must be made with the freight carrier. If need be, we will assist you in this claim. Please notify both us and the freight carrier within 24 hours of receipt. Keep all packaging in the event the carrier wishes to inspect the shipment.
Freight Surcharges & your Address - We do not allow for re-routing of our shipments. Freight carrier charges for re-routing are hefty. If you request a re-route from the freight carrier your credit card will be billed depending on the charge imposed by the carrier. It is important that you give us a suite #, Apartment # or any important info concerning your address. UPS will charge the re-routing fee if these items are missing from your address and in turn you will be charged.
For your protection, we prefer to only ship to your credit card billing address as listed by your credit card issuing bank. We do, however, realize that there are times when it is necessary to ship to your office or a gift recipient. If you request shipping to an address other than your billing address, your name and billing info will be checked with your credit card issuing bank. If your address info matches, then you are liable for the order and may not claim it to be fraudulent. We may attempt to contact you to insure that the shipping information is correct. This is done to protect against fraudulent credit card activity.
Errors - Personalized items cannot be returned unless there is a malfunction of parts or a spelling error on our part. For most items we will send a sample graphic via e-mail for your approval, however, resolution and color display varies on all monitors and you must realize the colors you see may not be the colors we see and certainly not be the colors printed. This is not to say that the colors will be wrong, just that shades may differ slightly. Please check any sample sent for design and spelling to insure correctness. If you approve an item with spelling errors, we cannot be responsible. We do understand that errors happen and try to be as fair as possible, so if you've made an error and need to re-order the product with the correct personalization, we will offer you a 10 - 15% discount depending on the product.
If there is an error on our part, you must notify us by e-mail within 72 hours of receiving your order and we will give you a Return Merchandise Authorization (RMA) number for return. No items are accepted for return without authorization by our office. If you send something back without an accurate RMA # or if your name is not clearly stated on the outside of the box, it will be refused at the post office. Items authorized for return should be shipped back with all its original packaging and insured. At the time of authorization, we will notify you which carrier to use to return the item. The return carrier is at our discretion unless you are paying for return freight. You order will be re-made and re-shipped as quickly as possible. No Refunds will be given.
